AI-powered chatbots has been the rage of the season promising to reimagine customer interactions starting from customer service, investment advice and digital banking. However, conversational accuracy design has been rather pendantary - though improving in leaps and bounds. Looking forward to leading insights @money2020. Good set of predictions from VB.
8 predictions for A.I. and bots in the next 24 months
In the last twelve months, we've witnessed a huge surge in the development and adoption of chatbots, artificial intelligence (A.I.), and machine learning. Many startups, including my own (ReplyYes), are utilizing A.I. and chatbots to help consumers engage with brands through their mobile devices in interesting and creative ways.