Artificial intelligence startup DigitalGenius raises $4M to make customer service agents superhuman
DigitalGenius is announcing its Human+AI customer service platform today, along with a $4.1 million seed investment. The platform integrates with existing customer service software suites — like Salesforce, Zendesk, and Oracle — to automate the most repetitive parts of customer service through AI and machine learning-powered chatbots. The work is to augment the process, while still keeping the human element decidedly at the center of things. It’s interesting to note that Salesforce was part of the deal, as that could conceivably help the startup scale quickly in this space, thanks to Salesforce’s massive distribution network and its suite of automation products ripe for AI.