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Oct 11, 2017

CGI’s Mark Boyajian provides perspective on intelligent automation for banking

Mark is the President of Canadian Opérations for CGI. CGI clients are adopting AI at an increasing pace with a particular focus n the RPA area.

Through CGI's formal survey study, 63% of participants are well on the path of RPA and 61% are experimenting in Advanced AI. With that said, Canada is slightly behind the rest of the world (6-12 months). From an FSI perspective Canada is clearly ahead of adoption from the rest of the industries. FSI in general, however, is moving quicker and leading the way globally in this space.

Canadian FSI is doing a lot of R&D, but is slightly behind in implementations and adoption. Interesting that the Nordic FSI is leading the way with an 18-30 month lead estimated. They are experiencing 20-50% process cost reductions plus other productivity gains. Portuguese banks going through PBO transformation through RPA. CGI now developing avatar type visual chatbot called ”Lia”. you can see it at CGI’s experiential boot today in the Deloitte Techno Zone at the conference.


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